Thank you for your patronage.
If you are not completely satisfied with the purchase, you can return it to us for refund or exchange according to the following circumstances.

Returns (if applicable)

We accept return on products. Customers has the right to apply for return within 14 days after the receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Return label

Contact Email: service@strandday.com

Refunds (if applicable)

1. Orders Cancellation

After you have obtained the approval of our staff, we will accept the cancellation of the order before the product is shipped.
If the order is cancelled, you will get a full refund.
If the product has been shipped, we can't cancel the order.

2. Returns

(1).Goods without quality problems.
After you confirm the receipt, we will not accept any return or exchange items without quality problems.

(2). Articles with quality problems.
We accept returns or replacements with quality problems.

a.If you choose to return it, you should contact us and send a photo or video as proof of your request for after-sales service.
In this case, you can return the item with the approval of our staff. If you return the item in good condition, we will give you a full refund.


b. If you choose to exchange products, please send us photos or videos first as a basis for inspection.
After obtaining the approval of our staff, you can return the product.
After careful inspection, the replacement items will be shipped out.


c . If the item is damaged in transit, you should submit the application and send us proof (photo, video) within 7 calendar days after the delivery of the package for after-sales service.
We will arrange an exchange or a full refund.

Note: to be eligible for return or exchange, your items must be unused, salable and in the original package.
We need a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.

 

3. Return Process

(1).To initiate a return or exchange, please email us your order number and product photo (if applicable) to us service@strandday.com, to obtain a return authorization (RMA) number.
We will send your own RMA number and return address to you by email within 3 working days.
Upon receipt of the RMA number, the customer has 7 calendar days to return the original item with the label in the original package.
The returned mail is then mailed to the attachment address.

(2). The customer needs to send the package and its tracking number back to you within 7 calendar days after obtaining the RMA number.

(3). If Strandday is responsible for the freight, we will refund the tax and the refunded freight and refund it in the same way as your original payment.

(4). In order to exchange, we will check the package you returned and send the required new package within 7 working days.
We will also update the tracking number of the new package for you by email.

 

4. Return Shipping Cost

(1). If the goods are returned or exchanged due to Strandday errors or defective products, we will refund the full cost of the goods and the return transportation fee.

(2). We regret that we are unable to send prepaid return shipping labels in all parcels.
Use your own traceable and insured mode of transportation.
Please note that we do not bear any responsibility for returns lost or damaged in transit.

 

5. Refunds

We inspect all returned items and will refund you based on the condition of the item.

(1).Full Refunds

You return You receive
  • Wrong items shipped.
  • Defective items through no fault of your own.
  • Items that did not match what was shown on the Site.
  • Items that were damaged during transportation
A full refund of the item’s purchase goods and free return shipping label

 

(2).Partial refunds

You return You receive
  • Package with missing items due to Strandday error.
  • Missing package during transportation
The missing items or a refund of the missing item’s purchase goods

 

6. Refunds Process and Time

After receiving your return and checking the condition of the goods, we will deal with your return or exchange.
Please note that the refund will go through two stages.

(1). The first phase (within 7 calendar days) takes place in our internal system, while the second phase of processing takes place in your bank.

(2). The second phase of the process takes place at your bank.
Depending on your credit card company, a refund may take 1-2 billing cycles to show up on your credit card statement.
The two stages take 7-20 working days.
After processing your return, we will send an email to confirm.
If your refund is used for the store credit, it will be available as soon as your return is received and processed.

7. Late or Missing Refunds

If you have not received a refund, please check your bank account again first.
Then contact your credit card company and it may take some time to formally issue a refund.
A refund usually takes some time to process.
If you have completed all of these operations but have not received a refund, please contact us at service@strandday.com.

8. Questions

If you have any questions about our return policy, please contact us through the following ways: service@strandday.com.

Note: for all replacement or return applications, please contact our official email: service@strandday.com.
We do not accept any return or exchange without application.

 

Email:service@strandday.com